This privacy policy sets out how Culpeck Insurance Services Ltd uses and protects any information that you give Culpeck Insurance Services Ltd when you use this website.

Culpeck Insurance Services Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Culpeck Insurance Services Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy was last amended on 30 May 2018.

The EU General Data Protection Regulation (GDPR) came into force on 25th May 2018, when it superseded the UK Data Protection Act 1998. It sets out procedures when dealing with personal data. Culpeck Insurances Services Ltd is committed to protecting and respecting your privacy.

Culpeck Insurance Services Ltd is a Data Controller. If we need to collect personal data from you, you will be classified under the Regulation as a Data Subject. You are not legally obliged to provide information to us, however, if you do not, we cannot assist you. The basis upon which we process personal data on your behalf is that it is necessary and fulfills our legal obligation in order for us to offer you the services you have requested from us. We will only ask for information that is reasonably expected in such instances.

Our methods of collecting data from you will either by telephone, email or post. We will share with you the information we have collected from you, in written format, where a contract of insurance proceeds, is renewed. adjusted or where the information is otherwise requested by you. By divulging the information requested by us you are giving us consent to use your personal data for the purpose it was intended and no other purpose. We do not use your personal data for marketing or promotional purposes. In order to obtain terms for your insurance we do need to share your personal data with others such as insurance companies, premium finance companies, and government departments. Any such third parties will also be subject to the GDPR regulations.

Any personal data breach will be fully investigated and, where appropriate, reported to the supervising authority.

We will hold your data for as long as you remain a client of ours and for upto seven years thereafter. You may withdraw your consent for us to use your personal data at any time and request the right to erasure but this may not always be beneficial to you. We will be happy to advise you accordingly.

What we collect

We may collect the following information, in order to obtain and provide an insurance quotation:

• name and job title

• contact information including email address

• demographic information such as postcode, preferences, and interests

• other information relevant to customer surveys and/or offers

What we do with the information we gather?

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.

• We may use the information to improve our products and services.

• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at admin@culpeckis.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. 

You may request details of personal information which we hold about you. If you would like a copy of the information held on you please write to Culpeck Insurance Services Limited, 4 – 6 Aaron Road, Whittlesey, Peterborough PE7 2EX.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.